Privacy Policy

Our Commitment to Your Privacy

Le Dune (“Le Dune,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how information about you is collected, used, and shared when you visit or make a purchase from our website, use our mobile experiences, or otherwise interact with us (collectively, the “Services”). By accessing or using our Services, you agree to the practices

WHAT PERSONAL INFORMATION DOES LE DUNE COLLECT?

We collect and store information you voluntarily provide when you: Register an account, make a purchase, subscribe to our mailing lists or messaging services, contact customer service, participate in promotions, surveys, or events.

This information may include your name, email address, phone number, billing and shipping address, payment information, and any other information you choose to provide. We use this information to process transactions, manage your account, improve your experience, and communicate with you.

LE DUNE PRIVACY POLICY

Le Dune ("Le Dune," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how information about you is collected, used, and shared when you visit or make a purchase from our website, use our mobile experiences, or otherwise interact with us (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this Privacy Policy.

WHAT PERSONAL INFORMATION DOES LE DUNE COLLECT?

Information You Provide to Us

We collect and store information you voluntarily provide when you:

Register an account
Make a purchase
Subscribe to our mailing lists or messaging services
Contact customer service
Participate in promotions, surveys, or events

Automatic Information

We automatically collect certain information when you interact with our Services. This may include:

IP address
Browser type and device information
Pages viewed and time spent on our website
Referring URLs

We use cookies, pixels, and similar technologies to recognize your device, understand usage patterns, and enhance your experience. We may also use third-party analytics providers to help analyse website traffic and performance.

Mobile Information

If you access our Services via a mobile device, we may collect information about your device, operating system, and general location (based on IP). This information is used to optimize and personalize your mobile experience.

Information from Other Sources

We may receive information about you from third-party partners, service providers, or publicly available sources and combine it with information we already have. This information is used solely to improve and personalize your experience with Le Dune.

HOW DOES LE DUNE USE YOUR CONTACT INFORMATION?

We use your contact information to:

Register and manage your account
Process and fulfill orders, returns, and exchanges
Communicate with you regarding orders, services, and customer support
Inform you about products, promotions, events, and updates that may be of interest

You may opt out of marketing emails at any time by following the unsubscribe link in our emails or by contacting us directly. Please allow up to 7–10 business days for opt-out requests to take effect.

HOW DOES LE DUNE USE OTHER CUSTOMER INFORMATION?

We may use your information to:

Customize products, services, and content
Maintain records of purchases and preferences
Enable social media interactions and user-generated content
Allow reviews, comments, or other submissions
Detect and prevent fraud, unauthorized access, or misuse
Enforce our Terms of Use
Comply with legal obligations and industry standards

DOES LE DUNE SHARE CUSTOMER INFORMATION?

We respect your privacy. We do not sell your personal information. However, we may share information in the following circumstances:

Service Providers: With trusted vendors who perform services on our behalf (e.g., payment processing, shipping, marketing, analytics).
Business Partners: With carefully selected partners to enhance your experience, provided their privacy practices align with ours.
Legal Requirements: When required to comply with laws, regulations, subpoenas, or legal processes.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We may allow third parties to collect anonymized or aggregated data (such as interaction behavior) to improve our Services.

MESSAGING SERVICE PRIVACY POLICY

This section applies to Le Dune's text message marketing program ("Messaging Service") and supplements this Privacy Policy.

Personal Information Collected

When you opt into our Messaging Service, we may collect:

Name
Phone number
Email address
Message content and metadata (date/time of messages sent or received)

We may also use cookies or similar technologies to personalize Messaging Service content, such as cart reminders.

Use of Messaging Information

We use this information to:

Deliver and support the Messaging Service
Personalize and improve communications
Analyze usage and engagement

We may create aggregated or de-identified data from this information, which is not considered personal information.

Sharing of Messaging Information

We may share information with:

Messaging platform providers and telecommunications vendors
Service providers assisting with message delivery
Legal or regulatory authorities when required by law

Opt-Out

You may opt out of receiving marketing text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message. Consent to receive automated marketing messages is not a condition of purchase.

AUSTRALIAN PRIVACY RIGHTS

Le Dune complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, use, disclose, store, and protect your personal information.

Your Rights Under Australian Law

If you are located in Australia, you have the right to:

Access your personal information
You may request access to the personal information we hold about you, subject to certain exceptions permitted by law.
Request correction of personal information
If you believe that any personal information we hold about you is inaccurate, incomplete, outdated, or misleading, you may request that it be corrected.
Make a privacy complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us.

How to Make a Request or Complaint

To request access, correction, or to lodge a privacy complaint, please contact us using the details below. We may require you to verify your identity before processing your request.

We will respond to all access and correction requests within a reasonable time and will take reasonable steps to address any privacy complaints promptly and fairly.

Overseas Disclosure

In some cases, your personal information may be disclosed to service providers located outside Australia (for example, cloud hosting, payment processing, marketing platforms). Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.

Office of the Australian Information Commissioner (OAIC)

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au
Phone: 1300 363 992

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your personal information. Transactions are encrypted using industry-standard SSL technology. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

YOUR CHOICES

You may choose not to provide certain information, but this may limit your ability to use some features or complete purchases. You may update or request deletion of your information by contacting us.

CHILDREN'S PRIVACY

Le Dune does not knowingly collect personal information from children under 18. If you are under 18, you may use our Services only with the involvement of a parent or guardian.

THIRD-PARTY COOKIES AND TRACKING TECHNOLOGIES

We and our partners may use cookies, pixels, and similar technologies for analytics and advertising purposes. You may opt out of certain targeted advertising through applicable opt-out mechanisms provided by third parties.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be effective when posted. Your continued use of our Services after changes are posted constitutes acceptance of the revised policy.

CONTACT US

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: todd@ledune.co
Website: ledune.co

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